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Mass breakdown in Sydney linked to fuel at Caltex servo

Caltex Australia has moved quickly to respond to fuel issues at the M4 Eastbound site in Sydney this morning.

Up to 20 vehicles appear to have broken down after filling up at the Caltex service station on the M4 near Prospect this morning filling the breakdown lane between Eastern Creek and the Prospect Highway.

Fortunately for Sydney traffic Thursday peak-hour traffic was not affected with a spokesman from the Transport Management Centre confirming that the vehicles have been moved to safety.

In a statement provided to C&I WEEK, Caltex said that it shut down the pumps for that product as soon as the issue was known.

The issue is under investigation by Caltex’s technical team and it appears that water may have entered the tanks. Caltex has confirmed that the problem is isolated to the E10 product at this site only – there are no other products or sites affected. The affected pumps will remain offline until the issue has been rectified.

According to the statement, “Caltex is sorry for the inconvenience to customers and will fully reimburse them for any out-of-pocket expenses incurred as a result of the fuel.

“We take the quality of our fuel very seriously. Caltex prides itself on supplying high quality fuel and responds quickly in the rare case of any problems such as that occurring today”.

Affected customers are encouraged to hold onto their receipts and call the Caltex customer team on 1800 240 398 for assistance.

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