The Australian Association of Convenience Stores (AACS) has outlined its priorities for the channel in 2025 at the AACS Connect 25 Summit.
Theo Foukkare, CEO of AACS, covered a number of issues and goals that the organisation will be looking at over the course of the year, including retail safety, tobacco and vaping laws, alcohol, the sugar tax, ESG, and merchant fees.
“Our sector continues to evolve, and as we look ahead to 2025, AACS will be relentless in ensuring the convenience industry is recognised as a crucial part of the Australian economy.”
One of the core areas of focus for AACS will be pushing back against excessive regulation that impacts retailers. Foukkare highlighted the need for fairer policies, particularly regarding tobacco and vaping laws, which have placed a burden on convenience store operators.
“The reality is that prohibitionist policies are not working. Instead of driving the market underground, we need a pragmatic approach that supports responsible retailing while protecting consumers,” he said.
Retail safety remains a top priority for AACS, with Foukkare addressing concerns about increasing incidents of theft and violence against convenience store workers.
“Our retailers and their employees should feel safe at work. Unfortunately, we are seeing rising levels of crime, including shoplifting and violent attacks, which not only impact businesses but also take a toll on staff morale,” he said.
Foukkare urged for stronger penalties for repeat offenders and greater police support to deter criminal activity. He also encouraged retailers to invest in better security measures, including surveillance technology and staff training on de-escalation techniques.
“We need a collaborative approach between government, law enforcement, and retailers to tackle this issue effectively. Safety should never be compromised in the workplace.”
Another major objective is strengthening partnerships within the industry to drive innovation and consumer engagement. Foukkare stressed that technological advancements and changing consumer habits present opportunities for retailers willing to adapt.
“Technology is reshaping how we do business, from digital payment solutions to AI-driven inventory management. Those who embrace innovation will be best positioned for success,” said Foukkare.
AACS is also committed to fostering a strong retail workforce, ensuring staff have the necessary skills and training to meet the evolving demands of the sector.
“Our people are at the heart of everything we do. We need to invest in training, upskilling, and supporting the next generation of retail professionals.”
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