Tucker Fresh IGA Kinross has been named International Store of the Year at the IGA USA 2025 Awards of Excellence, marking a major achievement for the Western Australian supermarket.
Poojan Shah, Executive Parter of Tucker Fresh IGA Kinross, said winning this award is an incredible honour and a testament to the dedication of our entire team.
“Being recognised on the global stage reaffirms that our approach to retail – focusing on fresh, local, and community-driven service – resonates beyond just our store.”
The award highlights Tucker Fresh IGA Kinross’s commitment to blending premium shopping with the warmth of a local independent grocer.
Veer Shah, fellow Executive Partner, said they’ve created a store environment that combines modern convenience with personalised service
“More than that, we are deeply embedded in our community – we listen to what our customers want and tailor our offerings to suit their needs.”
Several key initiatives contributed to the store’s success, including a diverse range of international products, freshly prepared ready-to-go meals by an in-house chef, and a state-of-the-art misting system in the produce section to maintain freshness and reduce food waste. The store also places a strong emphasis on staff training to ensure exceptional customer service.
Community engagement has been central to Tucker Fresh IGA’s approach.
“Our community is at the heart of everything we do,” said Poojan Shah. “We support local businesses by stocking WA-made products, sponsor local events, and contribute to fundraising initiatives. Their loyalty and feedback have been instrumental in shaping our store.”
Despite challenges such as supply chain disruptions and shifting customer expectations, the store has remained adaptable.
“The key has been staying agile, listening to our customers, and continuously improving,” said Veer Shah. “Our strong relationships with suppliers, innovative approach to retail, and a committed team have helped us turn challenges into opportunities.”
For other independent retailers aspiring to achieve similar recognition, the advice from Tucker Fresh IGA is clear.
“Focus on your customers and your community,” said Poojan Shah. “Excellence comes from understanding what your shoppers value most – whether that’s product quality, great service, or unique offerings – and delivering on that consistently.”
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